3 Key Touchpoints for Creating a Positive Learning Experience
Pre-programming. From first contact through the start of the event, consider all your touchpoints with learners as opportunities to promote the program and engage in pre-education strategies.
Implementation. Once learners arrive for the training, ensure that they receive a thoughtfully planned experience that highlights your professionalism. Such an experience may be created through quality resources, décor, and a trained support team.
Post-programming. Ensure that your learners feel supported after primary training concludes by recognizing their achievement and providing ongoing training to encourage them to take action on what they learned.
Megan Barnes and Joanna Mueller form the Simon Family Foundation wanted a financial education program that was engaging and prepared high school students for the financial realities of college. They enlisted the support of the NFEC to enable the development of a high-energy financial literacy program that engaged the students in an interactive learning experience. From teaser marketing to volunteer training, décor package, red carpet photo booth, live DJ, and ongoing training – the entire program was designed with a fun educational experience in mind. Thanks to the efforts of Joanna and Megan, more than 500 Simon Scholars to date have received this training, and many graduates have returned to volunteer for the program.
Designing your program with the user experience in mind helps you demonstrate your competencies as a provider of top-quality financial education programs. Learners, stakeholders, and partners gain confidence in your abilities to put together programs that provide a smooth experience from first interaction though ongoing education.